Privacy Policy
Last Updated: February 2026
1. Introduction
CallCall.ai ("CallCall.ai", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your information when you use our website, AI voice services, SMS communication systems, and related technologies.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
a) Personal Information
We may collect:
- Name
- Phone number
- Email address
- Business name
- Call recordings
- Call metadata (time, duration, outcome)
b) Communication Data
- SMS messages sent or received
- AI-generated call transcripts or summaries
- Voicemails
- Call recordings (where legally permitted)
c) Technical & Usage Data
- IP address
- Browser type
- Device information
- Website interaction data
- System usage analytics
3. How We Use Your Information
We use collected information to:
- Provide and operate AI voice and communication services
- Send service-related SMS or voice communications
- Respond to inquiries and support requests
- Deliver appointment confirmations and operational updates
- Improve system performance and reliability
- Maintain security and prevent misuse
- Comply with legal and regulatory obligations
We do not send unsolicited marketing messages.
4. SMS Opt-In & Messaging Policy
By submitting your phone number through our website forms, onboarding processes, or verbal consent, you agree to receive SMS and/or voice communications from CallCall.ai.
Message Types May Include:
- Service notifications
- Appointment confirmations
- Call summaries
- Operational updates
Consent Collection Methods:
- Website opt-in forms
- Client onboarding
- Verbal consent during calls
Opt-Out Instructions:
You can opt out at any time by replying:
- STOP – to unsubscribe
- START – to re-subscribe
Message & data rates may apply depending on your carrier.
5. Mobile Information Sharing
We do not share, sell, rent, or disclose mobile phone numbers or SMS consent data to third parties or affiliates for marketing or promotional purposes.
Your mobile information is used only to deliver requested service-related communications.
6. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve website functionality
- Analyze usage trends
- Enhance user experience
You may disable cookies through your browser settings.
7. Data Sharing
We do not sell personal data.
We may share data only with trusted service providers strictly necessary to:
- Operate our platform
- Host infrastructure
- Deliver communications
These providers are contractually required to protect your information.
8. Call Recording & AI Processing
Calls handled by our systems may be recorded or analyzed to:
- Generate summaries
- Improve performance
- Maintain service quality
Where legally required, callers are notified.
9. Data Retention
We retain data only as long as necessary to:
- Provide services
- Meet legal obligations
Data is securely deleted when no longer required.
10. Data Security
We implement industry-standard safeguards including:
- Encryption
- Access controls
- Secure storage
While we strive to protect your information, no digital system is completely secure.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
You may exercise these rights using the contact details below.
12. Children's Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect children's data.
13. Updates to This Policy
We may update this policy periodically.
Changes will be posted with a revised "Last Updated" date.
14. Contact Us
If you have any questions regarding this Privacy Policy:
- 📧 support@callcall.ai
- 🌐 https://callcall.ai