Last updated: January 2026
1. Introduction
CallCall.ai (“CallCall.ai,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, services, and communication systems, including phone calls and SMS messaging.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
Name
Phone number
Email address
Business name
Call recordings and call metadata (time, duration, outcome)
b) Communication Data
SMS messages sent to or received from our systems
Call transcripts or summaries generated by AI voice agents
Voicemails and call recordings (where legally permitted)
c) Technical Data
IP address
Browser type
Device information
Usage data related to our website and services
3. How We Use Your Information
We use your information to:
Provide and operate AI voice agent and communication services
Respond to inquiries and customer support requests
Send transactional messages related to service usage
Send SMS or voice communications only where consent has been provided
Improve system performance, quality, and reliability
Comply with legal and regulatory obligations
4. SMS & Voice Messaging Compliance (A2P 10DLC)
Consent
By providing your phone number and opting in, you consent to receive SMS and/or voice communications from CallCall.ai related to our services.
Consent may be collected via:
Website forms
Verbal consent during calls
Client onboarding processes
Message Purpose
Messages may include:
Service-related notifications
Appointment confirmations
Call summaries or follow-ups
Operational or transactional updates
We do not send unsolicited marketing messages.
Opt-Out
You may opt out of SMS messages at any time by replying STOP.
You may opt back in by replying START.
Message and data rates may apply depending on your carrier.
5. Data Sharing
We not share personal information with anybody.
6. Call Recording & AI Processing
Calls handled by our AI systems may be recorded or analyzed to:
Generate call summaries
Improve accuracy and performance
Provide records to our clients
Where required by law, callers are notified that calls may be recorded.
7. Data Retention
We retain personal and communication data only for as long as necessary to:
Provide our services
Meet legal, regulatory, or contractual obligations
Data is securely deleted when no longer required.
8. Data Security
We implement industry-standard security measures to protect your information, including:
Encryption
Access controls
Secure storage systems
However, no method of transmission over the internet or electronic storage is 100% secure.
9. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Withdraw consent for communications
Requests can be made using the contact details below.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: [email protected]
Website: https://callcall.ai